Refund Policy

By visiting and purchasing tickets through, you agree to the following terms and conditions:

Refund and Cancellation Policy

Once a transaction is completed it is considered a final sale, and no refunds or exchanges for the performance will be issued through the BookTix system. Each event presenter has its own policy in regards to exchanges and should be contacted directly for refund requests.

If an event presenter cancels an event and selects to refund patrons through BookTix, a refund will automatically be credited to patron’s credit card. Transaction fees are non-refundable.

We are a service contracted by event presenters. These event presenters reserve the right to alter program content, location, time etc. Issues arising from changes made by presenters are the responsibility of the event presenters, not BookTix.

Event producers may deny admission for reasonable cause.

Ticket Delivery Methods

BookTix allows event presenters to offer multiple ticket delivery methods for patrons via electronic or physical tickets. All tickets will feature a unique QR that may be scanned at entry.

If you have questions regarding billing please e-mail us at

This policy was last updated on February 21, 2024. reserves the right up update this policy at any time without notice.

Questions or comments related to this policy can be submitted by mail to BookTix at BookTix Canada Ltd.

Canadian Corporation

Business Number (BN): 738578871

Registry ID: BC1247095

Formation: April 13, 2020

1055 West Hastings Street

Suite 1700

Vancouver BC V6E 2E9 Canada

or you can call us at +1 778-562-8130‬ 

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