Last updated January 22, 2021
As your data processor we use a number sub-processors to provide our services. Details of the sub-processors we use with regards to your data are listed below.
BookTixNow LLC – Customer Service and data processing and marketing is outsourced to BookTixNow LLC. BookTix Now LLC employees will answer phone calls, emails, chats in message boards from both clients and ticket buyers, and create client accounts. They will also contact clients via email or phone to help service client accounts and will contact ticket buyers upon request of the client or the ticket buyer directly. They will also send marketing emails to subjects who have requested to receive such emails.
Amazon Web Services – AWS provides us with our email, SMS, hosting, database, video streaming, caching, DNS routing, and backup infrastructure. The BookTix CA and BookTix Live CA Portals utilize Amazon servers located in Central Canada.
Amazon Simple Storage Service (Amazon S3) is an object storage service that offers industry-leading scalability, data availability, security, and performance. We use this for the temporary storage of videos uploaded by clients to the BookTix Live Media Library.
Stripe- Payment Processing system
Zoho CRM- customer relationship management software.
Zoho Desk- A multichannel ticketing system that collects all support tickets from different channels and organizes them in one tab. This helps agents reply to all of them from the same tab. These channels include: E-Mail, Telephone, Chat.
Zoho Campaigns- Create, send, and track email campaigns.
Zoho Forms- Create & share forms online, collect data.
Zoho Bookings- Schedules meetings and phone calls with clients.
Zoho Cliq- provide us with internal team communication. If we need to communicate internally about an issue on an account they we may need to share attendee data (e.g. if there is an issue with an order we might share screenshot, or an issue with a data export we may need to share a CSV) through the Slack messaging platform.
Zoho Sales IQ- allows us to chat live with our clients and their patrons to support their needs.
Zoho Mail- Email hosting for multiple domains.